Marc J. Potocsky

Original Fine Art, Giclees & Limited Edition Prints

return policy

We want you to be completely satisfied with your purchase. In the event that you would like to return your order, the following information outlines our returns policy:

 

Please call Customer Service within 48 hours of receipt of your package(s) at 203-488-1265. A Customer Service agent will issue a return authorization number and provide this to you. This return number must be clearly written on the outside of the return package in order to process the return. Any items sent back without a return authorization number will be refused. All items must be received by us within 7 days of receipt. Any returns received beyond this window will be refused. All items must be returned in brand new and unused condition including all original packaging and containers, documentation and certification.

We will refund shipping charges only if our merchandise was damaged before delivery, defective, or the incorrect product(s) was delivered. If you have received merchandise that meets these criteria, please call Customer Service within 48 hours of receipt of your packages (s) at 203 488 1265 and a Customer Service agent will provide a solution.

Exchanges are approved on a case by case basis and are not possible in every situation. A Customer Service agent can provide assistance on exchange requests by calling 203- 488 -1265.

 

PLEASE NOTE: Due to the nature of our products, all items returned at the purchaser’s request (with exception to damaged, defective, or incorrect goods) are subject to a 20% restocking fee up to a maximum of $100. Once delivered, all products are considered the purchaser’s property until they arrive back to us in satisfactory condition and meet all returns policy requirements. We suggest for your protection that you insure all merchandise being returned for the purchase value and that you use a shipping method that provides package tracking. We are committed to processing your return as fast and accurately as possible. Please allow up to 21 days after we receive the merchandise to process your credit.

Damaged Goods:

Please call us within 48 hours of receipt of your package at 203-488 -1265 if you have received merchandise that has been damaged during shipment, or is defective. We will need to issue a "call tag" in order to have your package picked up and returned to us. Remember to save all original packing materials and use it to securely re-seal your package for return. We will not issue a refund for any damage resulting from a failure to follow these procedures and requirements. If we determine that your item was damaged during shipment to you or is defective, we will issue a full refund of the purchase price and shipping charges in the same form of payment originally used for your purchase. We will refund your return shipping charges only if your merchandise was damaged during shipment, defective or shipped to you in error.

Our Return Policy 

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